Frequently Asked Questions (FAQ)

1. What kind of payment do you accept?

We accept Visa and Mastercard (all types of credit cards) via PayPal for your convenience.

2. How do you ensure the quality of my goods?

We take great care to ensure that our products are well-packaged and delivered in excellent condition.

3. When can I expect my order to be delivered?

All orders are processed and delivered within 2 working days.

4. What is your return and exchange policy?

All sales are made to order and considered final. Please inspect all items upon receiving your order. If the products delivered are damaged or incorrect, our delivery team will take the necessary actions on-site. If not, please contact us within 24 hours at +6016 5312228 (Monday – Friday: 10 am to 4 pm, Saturday: 10 am to 12 pm) or via email at enquires@mazumanumis.com. We will make necessary arrangements depending on the situation.

5. How can I amend or cancel my order?

For amendments, it’s best to call us at +60165312228 (Monday – Saturday: 10 am to 4 pm, Sunday: 10 am to 1 pm) as our staff can attend to your requests immediately. For cancellations, please inform us at least 24 hours in advance at enquires@mazumanumis.com or call +60165312228. Cancellation is confirmed only when you have received a reply from our staff that it has been processed.

6. What is the minimum order requirement?

There is no minimum order requirement. Order according to your needs.

7. Do you deliver to multiple locations in a single order?

Each order is strictly delivered to a single location. If you have multiple delivery locations, please split them into individual orders, ensuring that each order meets the minimum requirements per bill.

8. How do I apply a promo code?

To apply a promo code, you need to register an account and log in with your username. Once logged in, you can use the promo code during the checkout process to avail discounts or special offers.