Refund and Returns Policy
At Mazuma Numismatic, we want you to have a great shopping experience. We understand that sometimes you may need to return a product. To ensure a smooth and hassle-free process, we follow eBay’s return policy. Please review the information below for details on how returns are handled.
1. eBay’s Return Policy
All products purchased from Mazuma Numismatic are subject to eBay’s Return Policy. eBay’s Return Policy covers the following aspects:
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Item Condition: Products should be returned in the same condition as they were received. If the product is not in its original condition, a refund may not be issued.
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Timely Return: Return requests must be initiated within eBay’s specified return period from the date of delivery.
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Return Shipping: The buyer is responsible for return shipping costs unless the return is a result of a seller error, such as receiving the wrong item or a damaged product.
2. How to Initiate a Return
If you wish to return a product purchased from Mazuma Numismatic, please follow these steps:
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Log in to your eBay account.
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Go to your Purchase History and locate the item you want to return.
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Click on “Return this item.”
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Follow the prompts to complete the return request.
3. Refund Process
Once the returned item is received and inspected, we will issue a refund to your original payment method. Please note that the refund may take some time to process, depending on your payment provider. Refunds typically take eBay’s specified time frame to be completed.
4. Contact Us
If you have any questions or concerns about our refund and returns process, feel free to contact our customer support:
- Phone: (016) 531 2228
- Email: Enquires@mazumanumis.com